Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide through our website, contact forms, phone calls, text messages, emails, service requests, and other communications.



This information may include:

• Your first and last name
• Phone number
• Email address
• Service or repair information
• Information about your vehicle
• Vehicle identification information, such as a VIN or license plate number, when provided
• Your service or appointment location
• Details about the automotive issue you are experiencing
• Photos, documents, or other files you upload through our website
• Information you provide when requesting an estimate or scheduling service
• Any other information you choose to provide in a message or inquiry
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Our website contact form may allow you to upload a file or provide additional information about the service you need.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard website technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate geographic information
• Date and time of visits
• General website usage information

We may use cookies, analytics tools, pixels, or similar technologies to understand how visitors use our website, maintain website functionality, improve our services, and measure website performance.

You can adjust certain cookie settings through your browser. Disabling cookies may affect some website functionality..

3. How We Use Your Information

We may use information collected through our website or during communications with you to:

• Respond to inquiries and requests for information
• Provide estimates or quotes
• Schedule mobile mechanic services
• Diagnose and discuss vehicle issues
• Communicate about appointments and services
• Provide automotive repairs and maintenance
• Process payments and maintain service records
• Communicate about warranties or follow-up service
• Respond to customer questions or concerns
• Improve our website, services, and customer experience
• Maintain business, accounting, and administrative records
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal obligations
• Send marketing or promotional communications where permitted and where you have provided the appropriate consent
• 

We do not use the information you provide for purposes unrelated to our legitimate business activities except where required or permitted by law.

4. Vehicle and Service Information

Because Boy And A Bag Mobile Mechanics provides mobile automotive repair services, information about your vehicle may be necessary to diagnose and complete requested services.

Depending on the service, this may include the vehicle's make, model, year, VIN, license plate number, mileage, symptoms, repair history, photographs, or other information relevant to the requested work.

We use this information primarily to evaluate, schedule, perform, document, and follow up on automotive services..

5. How We Share Information

We do not sell, rent, or trade your personal information. We do not share your information with third parties or affiliates for their own marketing or promotional purposes.

We may share limited information only when reasonably necessary to operate our business, provide the services you request, or comply with the law. This may include sharing information with:

• Payment processors, to complete transactions
• Website hosting and technology providers that support our website
• Automotive parts suppliers, only when necessary to obtain parts for your vehicle
• Professional advisors, such as accountants, attorneys, or insurers
• Government authorities or other parties when required by law or legal process

We require any provider handling information on our behalf to use it only to perform services for us.

Mobile information, including phone numbers and text messaging opt-in data and consent, will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

6. Photos and Uploaded Files

If you upload photographs, documents, vehicle information, or other files through our website, we may use those materials to understand your service request, evaluate the vehicle issue, prepare an estimate, communicate with you, or provide requested services.

Please do not upload sensitive personal information that is unrelated to your service request.

7. Communications

If you provide your phone number, email address, or other contact information, we may use it to respond to your inquiry, confirm appointments, discuss estimates, provide service updates, address warranty matters, or communicate about your vehicle.

If you provide consent to receive marketing communications, you may opt out of promotional communications by following the unsubscribe instructions provided in those communications or by contacting us directly.

You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive a final confirmation message, but no further SMS messages will be sent unless you opt in again. We may communicate about necessary service matters through other permitted channels, such as telephone or email.

8. SMS and Text Messaging

If you provide your mobile phone number and agree to receive text messages from Boy And A Bag Mobile Mechanics, we may send you messages about appointment confirmations and reminders, estimates and quotes, service updates, follow-up and warranty communications, and responses to your inquiries.

Consent: Consent to receive text messages is not a condition of purchasing any goods or services. You may agree to receive text messages by checking the opt-in box on our website contact or quote form, by texting a keyword to our business number, or by otherwise giving us your clear written or verbal consent.

Message frequency and costs: Message frequency varies based on your requests and activity. Message and data rates may apply.

Opting out: You can opt out at any time by replying STOP to any text message. After you opt out, you will receive one final message confirming your request, and you will not receive further texts unless you opt in again.

Help: Reply HELP to any message for assistance, or contact us at 214-449-0962.

Mobile information is not shared: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information is shared only with the carriers and messaging platform providers needed to deliver the messages you requested, and they may not use it for their own purposes.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure.

You should avoid sending unnecessary sensitive information through website forms, email, or text messages..

10. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, social media pages, payment services, or other resources.

Boy And A Bag Mobile Mechanics is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policy of any third-party service before providing information through it.

11. Children's Privacy

Our website and services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so that the matter can be reviewed and appropriate action can be taken.

12. Data Retention

We may retain personal and service information for as long as reasonably necessary to provide services, maintain business and accounting records, administer warranties, resolve disputes, comply with legal obligations, prevent fraud, and meet other legitimate business needs.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

13. Your Privacy Choices

Depending on applicable law, you may have certain rights concerning your personal information, which may include requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact Boy And A Bag Mobile Mechanics using the contact information provided on our website.

We may need to verify your identity before completing certain requests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of the website after an updated Privacy Policy is posted indicates your continued use of the website subject to the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Boy And A Bag Mobile Mechanics

Anna & North Dallas, Texas

Phone: 214-449-0962