Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide through our website, contact forms, phone calls, text messages, emails, service requests, and other communications.



This information may include:

• Your first and last name
• Phone number
• Email address
• Service or repair information
• Information about your vehicle
• Vehicle identification information, such as a VIN or license plate number, when provided
• Your service or appointment location
• Details about the automotive issue you are experiencing
• Photos, documents, or other files you upload through our website
• Information you provide when requesting an estimate or scheduling service
• Any other information you choose to provide in a message or inquiry
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Our website contact form may allow you to upload a file or provide additional information about the service you need.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard website technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate geographic information
• Date and time of visits
• General website usage information

We may use cookies, analytics tools, pixels, or similar technologies to understand how visitors use our website, maintain website functionality, improve our services, and measure website performance.

You can adjust certain cookie settings through your browser. Disabling cookies may affect some website functionality..

3. How We Use Your Information

We may use information collected through our website or during communications with you to:

• Respond to inquiries and requests for information
• Provide estimates or quotes
• Schedule mobile mechanic services
• Diagnose and discuss vehicle issues
• Communicate about appointments and services
• Provide automotive repairs and maintenance
• Process payments and maintain service records
• Communicate about warranties or follow-up service
• Respond to customer questions or concerns
• Improve our website, services, and customer experience
• Maintain business, accounting, and administrative records
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal obligations
• Send marketing or promotional communications where permitted and where you have provided the appropriate consent
• 

We do not use the information you provide for purposes unrelated to our legitimate business activities except where required or permitted by law.

4. Vehicle and Service Information

Because Boy And A Bag Mobile Mechanics provides mobile automotive repair services, information about your vehicle may be necessary to diagnose and complete requested services.

Depending on the service, this may include the vehicle's make, model, year, VIN, license plate number, mileage, symptoms, repair history, photographs, or other information relevant to the requested work.

We use this information primarily to evaluate, schedule, perform, document, and follow up on automotive services..

5. How We Share Information

We do not sell your personal information as part of our ordinary business operations.

We may share information when reasonably necessary to operate our business, provide requested services, or comply with legal obligations. This may include sharing information with:

• Payment processors
• Website hosting and technology providers
• Scheduling or customer communication platforms
• Automotive parts suppliers when necessary to obtain parts for your vehicle
• Service providers that assist with business operations
• Professional advisors, such as accountants, attorneys, or insurers
• Government authorities or other parties when required by law or legal process

We expect service providers handling information on our behalf to use that information only for legitimate business purposes.

6. Photos and Uploaded Files

If you upload photographs, documents, vehicle information, or other files through our website, we may use those materials to understand your service request, evaluate the vehicle issue, prepare an estimate, communicate with you, or provide requested services.

Please do not upload sensitive personal information that is unrelated to your service request.

7. Communications

If you provide your phone number, email address, or other contact information, we may use it to respond to your inquiry, confirm appointments, discuss estimates, provide service updates, address warranty matters, or communicate about your vehicle.



If you provide consent to receive marketing communications, you may opt out of promotional communications by following the unsubscribe instructions provided in those communications or by contacting us directly.

Opting out of marketing communications does not prevent us from sending service-related communications that are necessary to respond to an inquiry or provide services.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure.

You should avoid sending unnecessary sensitive information through website forms, email, or text messages..

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, social media pages, payment services, or other resources.

Boy And A Bag Mobile Mechanics is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policy of any third-party service before providing information through it.

10. Children's Privacy

Our website and services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so that the matter can be reviewed and appropriate action can be taken.

11. Data Retention

We may retain personal and service information for as long as reasonably necessary to provide services, maintain business and accounting records, administer warranties, resolve disputes, comply with legal obligations, prevent fraud, and meet other legitimate business needs.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

12. Your Privacy Choices

Depending on applicable law, you may have certain rights concerning your personal information, which may include requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact Boy And A Bag Mobile Mechanics using the contact information provided on our website.

We may need to verify your identity before completing certain requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of the website after an updated Privacy Policy is posted indicates your continued use of the website subject to the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Boy And A Bag Mobile Mechanics

Anna & North Dallas, Texas

Phone: 214-449-0962